Feedback from previous guests about their experience.
82%
loved the resort and would return for another relaxing stay
8.2/10
Great
Rooms
7.4
Location
5.0
Service
5.4
Dining
5.4
Guest reviews
8.2/10
based on 5 reviews
7.6
7.6/10 based on 464 reviews
Julia
United States of America,
March
2025
5.4/10
I found the views at Hotel & Resorts Beppuwan to be stunning, especially from my sea-facing room. However, the hotel is in need of significant refurbishment and the service was often lacking. The breakfast options were adequate, but not particularly impressive.
Rooms
6.0
The room was spacious, but heavily stained and quite worn. It definitely needs refurbishing.
Service
6.0
The reception staff were very kind, which I appreciated. but communicating was tough since many staff members spoke very little English.
Location
5.0
The hotel is located quite a bit outside of Beppu. which makes finding nearby restaurants a challenge.
Dining
6.0
I enjoyed the Japanese-style dinner, but the buffet lacked refills. and the breakfast spread was just average.
Facilities
7.0
The hotel has a nice public bath that adds value to the stay. but the swimming pool was surprisingly closed during my visit.
Scott
United States of America,
February
2025
6.2/10
My stay at Hotel & Resorts Beppuwan had some beautiful views of the sea, especially from my room (which was spacious), but the experiences were largely overshadowed by several disappointments. The dining options were quite limited, and the atmosphere felt overcrowded and chaotic. Additionally, the location is a bit isolated, making it difficult to explore Beppu when I wanted to.
Rooms
7.0
The room I stayed in was spacious and boasted amazing sea views. However, I found it a bit disappointing that the cleaning could have been better, as I noticed a dirty tissue upon arrival.
Service
5.0
While some staff were friendly, the lack of English proficiency created a significant communication barrier for me. I felt that this hindered my overall experience, as requests were difficult to make.
Location
5.0
The resort's location feels quite far from Beppu’s attractions, making it challenging to explore the city. I ended up needing to take taxis frequently just to get into town.
Dining
5.0
The dining options left much to be desired; the buffet felt overcrowded and chaotic. I chose to skip the dinner at the hotel and opted for a meal out in Beppu instead.
Facilities
6.0
The onsen facilities were decent, but my enjoyment was marred by restrictions on pool access for my children. Despite having an indoor and outdoor onsen, the rules felt overly strict for a family-oriented resort.
Steven
United States of America,
January
2025
7.4/10
My stay at Hotel & Resorts Beppuwan was a mixed bag. The views from my sea-facing room were amazing, but the experience was overshadowed by poor communication and some cleanliness issues. I enjoyed the spacious room and the onsen facilities, yet I found the dining options limited and often overcrowded.
Rooms
8.0
The room was spacious with fantastic sea views, and the onsen was a highlight of my stay, providing a relaxing atmosphere.
Service
6.0
Staff were friendly, though the language barrier made it difficult to communicate. I felt a noticeable lack of help with luggage and requests.
Location
5.0
The hotel is situated quite far from the city center, making it inconvenient to explore. I often relied on taxis to get around.
Dining
5.0
Dining options were mostly limited to a crowded buffet, and I found the breakfast less than ideal. It was overwhelming during peak hours.
Facilities
6.0
While the onsen facilities were clean and enjoyable, the overall lack of activities at the resort was disappointing. Parking was adequate but a bit distant.
Jennifer
United States of America,
January
2025
7.4/10
The hotel offers stunning sea-facing views and spacious rooms, which I truly appreciated. However, the communication barrier with the staff and several cleanliness issues detracted from my stay. Overall, it had potential but was let down by the execution.
Rooms
9.0
My room was spacious and had an amazing sea view, perfect for relaxing after a long day.
Service
5.0
Unfortunately, I struggled with communication as the staff didn't speak English well, which made requesting help quite challenging.
Location
5.0
The hotel is a bit isolated from the city center, making it inconvenient if you're looking to explore Beppu's attractions. A taxi is required to get anywhere interesting.
Dining
5.0
While the breakfast spread was sumptuous, the dining experience was marred by the crowded atmosphere, and I found the dinner options lacking and overpriced.
Facilities
7.0
The onsen facilities were a highlight, providing a clean and comfortable space to unwind. However, it would have been nice to have more variety in activities available at the hotel.
Ernie
United States of America,
November
2024
6.0/10
My stay at Hotel & Resorts Beppuwan was a mix of highs and lows. The view was absolutely amazing, especially from my sea-facing room. However, communication with the staff was a challenge due to the language barrier, and I found the location quite inconvenient as it was far from Beppu city. While the onsen was enjoyable and the breakfast had a good variety, the overall atmosphere felt crowded and rushed, especially at mealtimes. 🏖️🍳
Rooms
7.0
The suite I stayed in was spacious, and the welcome snacks were a nice touch, but the decor felt a bit tired and could use an update.
Service
5.0
The staff were friendly and tried to help as best they could, but the lack of English proficiency hindered effective communication.
Location
5.0
The hotel is quite far from Beppu city center, making it difficult to access restaurants and attractions without a taxi, which was inconvenient.
Dining
6.0
Breakfast offered a sumptuous spread, but it became crowded due to tour groups. Dinner options were limited to a busy buffet, which felt overwhelming.
Facilities
6.0
I enjoyed the public baths, both the indoor and outdoor onsen, but the pool was unfortunately closed during my stay.
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